Returns and Warranties

Returns and refunds for orders

Our products are made-to-order and are fully personalized. Therefore we are unable to accept any returns nor refund once an order is made.


All products you buy at Gregson & Buck are under a 2-years warranty according to Belgian law. The warranty starts as soon as you receive your products. If the products are faulty, you must inform Gregson & Buck within 6 months. After 6 months, you will need to prove that the defect already existed on receipt of the goods. Please note that Gregson & Buck are not responsible for lost or stolen items once declared “Delivered” by the delivery service. We are also unable to return any items that have been altered by a third-party jeweler. Contact us to initiate an exchange for an item under warranty.